SUPPLIER QUALITY MANUALS

Supplier Quality Expectations Manual 2023 R1 (Current Version) Revised April 2025

English (current official version)

Addendum A – New! May 2026. Addendum includes new requirements for RMAT suppliers.

Please visit our Food Safety & HACCP Manuals page to find additional requirements and training for suppliers.

Supplier Quality Expectations 2023 Update: Presentation | Recording

Supplier Quality Expectations – Chemical Contaminants and Extraneous Matter: Presentation | Recording

Supplier Quality Expectations – Utilities and Sanitation: Presentation | Recording

MDLZ Capability Introduction 2025: Presentation | Recording

Ingredient Supplier Questionnaire (ISQ) Training: ISQ Presentation | Recording | Q&A Document

Packaging Supplier Questionnaire (PSQ) Training: Presentation EN | Presentation ES | Recording EN | Recording ES | Q&A Document

Supplier Acknowledgement Request (SAR): Presentation | Recording

Root Cause Analysis Basic Guide: Presentation | English Recording | Spanish Recording

Corrective and Preventive Actions (CAPA) NEW! May 2026

English: Presentation EN | Recording EN

Spanish: Presentation ES | Recording ES

Portuguese: Presentation PT | Recording PT

Hold and Release: Presentation | Recording

Personnel Training: NEW! October 2026

English: Presentation EN | Recording EN

Portuguese: Recording PT

How to turn on YouTube Auto-Translated Subtitles for training recordings

Supplier Significant Event Notification Template

Basic Root Cause Analysis Template

Basic Root Cause Analysis Template (Spanish)