Customer Service & Logistics

Order Management Analyst (Temporary)

R-84664 | Cali, Colombia | 2 other location(s) available

Apply Now

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

  • Manage the order fulfilment process, respecting the customer segment and channel mix
  • Balance supply constraints and delivery of service levels through cross-functional alignment
  • Use appropriate tools and processes such as availability checks and stock allocation rules
  • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Good numerical, analytical and logical reasoning skills
  • Microsoft office applications
  • High-level of SAP competence
  • An FMCG/CPG company
  • A customer-facing role within customer service, logistics or sales
  • Experience in an order-to-cash environment
  • Experience in customer service, logistics and sales
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong analytical and problem-solving skills

Más sobre este rol:

El propósito del rol es tener un punto de contacto para clientes internos y externos para el cumplimiento de pedidos dentro del proceso OTC. El/La Order Management Analyst, es responsable de vincular las operaciones administrativas con las actividades diarias de la oficina principal. Brindar soluciones a tiempo para problemas relacionados con pedidos de clientes, rendimiento de ventas y transiciones de cartera.

Educación / Certificaciones:

  • Profesional en carreras Administrativas, Finanzas o Ingeniería Industrial.

Requisitos específicos del rol:

  • Entre 1 y 2 años de experiencia en Customer Service.
  • Experiencia en Order Management.
  • Manejo de SAP.
  • Manejo de Excel intermedio (Pivots, fórmulas intermedias, merge para reportes).
  • Inglés intermedio-avanzado: Comunicación constante con equipos de soporte ubicados en la India.

Ubicación: Andino (Colombia - Cali, Ecuador o Perú)

* Posición temporal por proyecto.

No Relocation support available

Business Unit Summary

WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as Choco-Soda, Doña Pepa, Coronitas and Cua-Cua to over 190 million discerning consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Temporary (Fixed Term)

Order Management (OTB)

Customer Service & Logistics


Apply Now