Talent Acquisition Coordinator NA Frontline

R-84626 | San Jose, Costa Rica

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process area
Working in a shared service organization
Being a good team player and influencing others
Process design and mapping, and business requirement gathering experience
Communicating effectively, applying interpersonal skills and taking initiative

More about this role

Support the Recruiting process by working closely with the Recruiter, Hiring Manager, Candidate and third party vendors to complete the onboarding process of new hires for North America region requisitions.

Main Responsibilities:

Use case management tool to follow up on Hiring Managers requisition requests up to completion
Execution of the onboarding and background check process and work with a Third party vendors to make sure the candidate's process is compliant against the Mondelez internal policies
Follow up with candidate to provide supportive documentation and signed contractual documentation needed for hiring
Keep constant communication with vendors regarding background check progress and escalate cases to leadership as needed
Contacts new-hire and manager with onboarding instructions, and monitors the processes for background check completion with vendors
Schedules logistics for onsite, phone and virtual interviews for external and internal candidates,
Coordinate pre-day 1 activities with Hiring Manager and communicate the day 1 logistics to the new hire
Contacts new-hire and manager with onboarding instructions, and monitors Workday for background check completion and pre-day 1 activities
Processes referral bonus for Mondelez employees
Responsible for data completeness of new hire records in Workday to prevent downstream data issues in our HR systems
Provide guidance and track the accuracy of the new hires information in Workday system
Support the dispatch of the tickets, New hires laptop requests, and conversion of contractor to employees’ process.

Job specific requirements:

Advanced English - must
Experience working in a virtual environment using supporting systems (Example: Case Management tools, Workday, Service Now etc) is desired.
Minimum 1 year of experience in Customer Service
Talent Acquisition desired

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!