Global Business Services

Master Data Supervisor Italy

R-84144 | Milan, Italy

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Your specific process area
  • Working in a shared service organization
  • Being a good team player and influencing others
  • Process design and mapping, and business requirement gathering experience
  • Communicating effectively, applying interpersonal skills and taking initiative

Additional Job Description

More about this role

The successful candidate will be responsible for tracking and monitoring of products and customers creation for Italy and other Western Europe countries. Will also be in charge of quality monitoring according to the MDLZ best practices model and industry standards. This role representing key partner to all business functions accountable for timely availability and quality of data. Moreover, DMS Business Partner makes sure EU data regulations are followed.

Main responsibilities include:

Products/Customers creation and change

  • Track, monitor and report on new creations, changes, delisting and E2E data object creation
  • Be responsible to ensure qualitative & timely availability of product information required by our customers and consumers. 
  • Support business functions in issue solving, customer complaints and ad hoc queries

Data Quality

  • Enforce data quality management policies, carry out checks on key data attributes to ensure consistency, compliance, completeness and correctness of data shared
  • Ensure accuracy of product information including collaborating with R&D, regulatory for nutritional and allergen information
  • High level of data analysis to make reports reliable

Stakeholder collaboration

  • Act as key point of contact between Local and European business stakeholders and partners
  • Share best practice with cross-functional teams delivering data (product + customer)

Cross functional collaboration / project

  • Act as key user, perform testing and maintain documentation for specified data objects and processes
  • Act as a key user to report to the project teams, the specificities of the countries in his charge
  • Support effective change management, training and quality tracking according to gold model and industry standards to meet customers' requirements

We would like you to bring in return:

  • Fluency Italian language
  • Advanced knowledge of English language
  • Approx. 3+ years of office/systems experience preferably in a remote & cross-functional context
  • Experience working with SAP, Data Management
  • Experience in working in a service function
  • Continuous improvement mindset
  • Ability to handle complexity and managing detail

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Service Operations (Delivery)

Global Business Services


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