Global Business Services

Benefits Team Lead

R-79242 | Thames, Argentina

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Business Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.

How you will contribute

As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Your process area or capability
  • Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
  • Key performance indicator reporting
  • Project management
  • Stakeholder management
  • Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
  • Engaging, inspiring, and influencing people
  • Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports

More about this role

What you need to know about this position:

Responsible for Coordination activities related to Mondelez Business Service processes, mainly related with the Benefits work stream. The role is accountable for the appropriate allocation of tasks and coordination of completeness for the different team deliverables. It is also responsible for the accurate report of key performance indicators.

  • Experience handling large volumes of Benefits matters in a Shared Service Center environment, managing escalations as they arise, to ensure best employee experience.
  • Experience with Benefits Administration (OSDE / GALENO / OPDEA / AMIC; Billing control OSDE, GALENO, OPDEA, AMIC of assets and unbundled; Control of unification of contributions OSDE Life Insurance, Gifts, Pension Plan
  • Experience managing teams.
  • Experience dealing with brokers (AON, Mercer).
  • Experience/knowledge of local Unions and work councils.
  • Drive operational efficiency and focus.
  • Assure optimal fleet management in the organization, dealing with the day-to-day operation of the fleet in order to guarantee the activities related to it as assign, replacements, maintenance, service, storage, procurement, leasing and disposal of the vehicle fleet of the organization in partnership with Vendor, acting as local focal point for the users of this benefit.
  • Elaborate annual budget, monthly provisions and also monthly tracking for all expenses. Control and register the expenses in the correct accounts.

What extra ingredients you will bring:

Education / Certifications:

Bachelor degree or related in Human Resources, Business Administration, Finance or related areas

Job specific requirements:

  • +5 years of experience in Benefits Administration
  • Proficient in English
  • Advanced excel level
  • Strong stakeholder management skills & sense of interpersonal savviness.
  • Customer focus & ability to deal with ambiguity and manage change as the environment evolves.

No Relocation support available

Business Unit Summary

Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Mantecol, Cerealitas, Terrabusi and Clight, among others. More than 3,300 wonderful people proudly work make our delicious snacks at three production plants in Argentina: the Pacheco Plant in Buenos Aires Province, the Victoria Plant (also in Buenos Aires Province), and Villa Mercedes Plant in Villa Mercedes Province.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Service Operations (Delivery)

Global Business Services


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