People Experience Advisor

R-79149 | Monterrey, Mexico

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How you will contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Data management
Leading teams, coaching and mentoring
Managing performance driven by service level agreements and metrics
Relationship management with a client focus
Problem solving and analytical skills
Communicating effectively, verbally and in writing
Process management skills
Working in a shared service organization a decided advantage

Más sobre la posición:

Trabajará directo como enlace entre My Pay y áreas de planta como Manufactura, Calidad y H&E
Procesar altas
Validar que las prestaciones están correctas
Validar que en sistema todo este bien
Revisar que semanalmente se reciban los pagos correctos a los colaboradores
Llevar temas de bajas en sistema
Apoyar con tema de Nómina
Trabajo con sistema Kronos para enviar información a My Pay
Manejo de indicadores
Análisis de causa raíz para reducir indicadores

Experiencia

3 - 5 años
Experiencia en Nominas
Deseable experiencia con personal sindicalizado

Habilidades

Atención al cliente
Planificación
Gestión de procesos
Aprender rápido
Prioridades
Trabajo bajo presión

Carrera

Administración de empresas o Afín

Herramientas

Bases de datos
Excel Intermedio
Kronos (deseable)

* Ingles: Básico *

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!