Customer Service & Logistics

Coordinateur Service Client HFX

R-78403 | Clamart, France

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

  • Serve as a dedicated contact (business partner) for a defined set of customers for order management
  • Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
  • Have regular direct contact with customers (supply chain or buying department) regarding logistics
  • Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
  • Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
  • Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Good numerical, analytical and logical reasoning skills
  • Microsoft office applications
  • High-level of SAP competence
  • Within an FMCG/CPG company
  • A customer-facing role in customer service, logistics or sales
  • An order-to-cash environment
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong analytical and problem-solving skills

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Order Management (OTB)

Customer Service & Logistics


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