Global Business Services

DMS Regional Performance Mgmt/ Data Quality Lead

R-78201 | Mumbai, India | 1 other location(s) available

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Business Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.

How you will contribute

As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Your process area or capability
  • Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
  • Key performance indicator reporting
  • Project management
  • Stakeholder management
  • Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
  • Engaging, inspiring, and influencing people
  • Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports

More about this role

What you need to know about this position:

As the Regional Performance Mgmt/ Data Quality Lead, this position has responsibility for:

  • Regional deployment of global and regional Performance Mgmt and Data quality processes
  • Building a data quality culture, and elevating data quality knowledge in the region to enable the digital transformation agenda

This position is responsible to partner with the DMS Region lead and stakeholders to:

  • Establish effective performance metrics
  • Lead Data Quality initiatives
  • Build key stakeholder relationships
  • Leverage technologies to drive performance
  • Data quality improvements for the region

What extra ingredients you will bring:

  • Leverage tools, reports and dashboards to monitor monthly performance management and data quality results and metrics
  • Communicate performance mgmt. and data quality metrics to regional and business stakeholders, demonstrate business value and drive improvement
  • Evaluate and analyse performance mgmt. and data quality metrics/reports to determine root cause, identify potential business impact and recommend corrective actions
  • Collaborate with Region Domain Leads, Cluster leads and other stakeholders to prioritize opportunities and drive data quality improvements for the region.
  • Establish strong working relationships with functional stakeholders to establish alignment of roles and responsibilities for data quality in each function
  • Proactively lead monthly meetings with region and stakeholder leaders to understand business needs, prioritize opportunities and propose metrics/ key value indicators (KVIs)
  • Manage development of data quality reports, dashboards and tools to support business stakeholder needs, project implementations and compliance requirements
  • Provide education and training on performance mgmt. and data quality reports, dashboards and technologies to regional Cluster leads and business stakeholders
  • Support global end to end (E2E) data quality initiatives by interacting with global and regional SMEs to propose E2E metrics, identify best practices and drive business value
  • Provide direction and support to region Project leaders to ensure data quality is maintained and governed throughout project lifecycle

Education / Certifications:

  • Bachelor’s Degree and above
  • 5+ years experience in Data Quality or Data Management related role

Job specific requirements:

  • Exceptional data analytical skills
  • Demonstrated proficiency in MS Excel and analytical tools/ dashboards (Power BI, Tableau)
  • Working knowledge of industry data quality tools (e.g., SAP Information Steward, Talend, Informatica)
  • Business and process knowledge
  • Excellent written and verbal communication skills
  • Fluent English in speech and writing
  • Strong presentation skills
  • Leading/influencing without direct authority
  • Ability to work independently but also be a strong team player
  • Driving the improvement of DMS performance through effective Data Quality services while having no direct reports (i.e., must leverage indirect authority)
  • Regional DMS teams that have multiple business priorities.
  • Prioritization and determining need for escalation and corrective actions.
  • Prioritization of Data Quality and Performance management Reporting development
  • Usage of Data Quality related technologies to support business needs

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Service Operations (Delivery)

Global Business Services


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Job Details


DMS Regional Performance Mgmt/ Data Quality Lead


Global Business Services


Job ID


Work Schedule

Full Time

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