Global Business Services

Training and Employee Experience Team Lead, MEU

R-74182 | Birmingham, United Kingdom | 7 other location(s) available

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How you will contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Data management
  • Leading teams, coaching and mentoring
  • Managing performance driven by service level agreements and metrics
  • Relationship management with a client focus
  • Problem solving and analytical skills
  • Communicating effectively, verbally and in writing
  • Process management skills
  • Working in a shared service organization a decided advantage

The Training and Employee Experience Team Lead is responsible for leading the MEU Education and Training, Knowledge Management and Employee Experience agenda ensuring that these teams are tight up to our overall goals.

Together with the respective teams this role will be constantly looking for what feedback we have been hearing in the EEx team, what effect this will have on our Knowledge Management and what Training needs for our teams are deriving from this.

The role entails constantly looking for and applying new ways to ensure we are help our business stakeholders and PS employees to make best usage of our tools and better develop and harness their skills. The role will cover from technical skills to addressing social, personal, and leadership developmental initiatives.

What extra ingredients you will bring:

  • An ability to create strong relationships and to partner with People Services Workstream Leads  
  • Ability to manage stakeholders effectively of all levels within the organization
  • Capability to connect topics arising amongst sub-teams and identifying interdependencies and improvement opportunities
  • A good understanding of how PS teams work and where the connection points are
  • Experience in Team management and strong ability to build and manage effective teams
  • A strong sense of curiosity, and ability to handle data and insights is key to success in the role
  • Solutions focused and action orientated

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Service Operations (Delivery)

Global Business Services


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