Customer Service & Logistics

Customer Logistic Development (CDL) Lead Caricam

R-76935 | San Jose, Costa Rica | 1 other location(s) available

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

How you will contribute

You will:

  • Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
  • Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
  • Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L function, ideally with knowledge of customer supply chain management
  • Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
  • SAP, information systems, process design, standard operating procedures
  • Experience leading and developing a team
  • Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
  • Great interpersonal, teamwork and communication skills
  • Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

La persona a cargo de este rol desarrollará todo lo relacionacionado con la estrategia de colaboración con los principales clientes de CR, manejará los programas de CMI (Costumer Management Inventory) con los master distributors y establecerá programas de acción para mejorar el nivel de servicio ofrecido a los clientes.


  • Grado universitario en Administración de Empresas, Ingeniería, Finanzas, o áreas afines.

Job specific requirements:

  • Al menos 5-8 años de experiencia en el sector.
  • Experiencia en ventas y área comercial.
  • Experiencia manejando el nivel de servicio (CFR)
  • Experiencia manejando recursos restringidos.
  • Conocimientos de herramientas de Análisis de datos. (power BI, Tableau)
  • Conocimiento de Excel -Avanzado
  • Manejo del Idioma Inglés (nivel avanzado)
  • Manejo de procesos de CMI Costumer Management inventory (preferible)
  • Experiencia en programas de colaboración (preferible)
  • Conocimiento del sector de consumo masivo (preferible)
  • Conocimientos de SAP (preferible)

Work schedule: Modelo Híbrido.

No Relocation support available

Business Unit Summary

WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as Choco-Soda, Doña Pepa, Coronitas and Cua-Cua to over 190 million discerning consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type


Customer Collaboration (CLD)

Customer Service & Logistics


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Job Details


Customer Logistic Development (CDL) Lead Caricam


Customer Service & Logistics


Job ID


Work Schedule

Full Time

Job Type


Additional Location(s)


Apply Now