Payment Queries

REGISTER FOR ISS (INVOICE STATUS SERVICE) ON TUNGSTEN

Mondelēz International is rolling out a free self-service invoice status functionality for all active suppliers.

By simply logging onto the Tungsten Portal, you will be able to manage your account details directly and display the status of your invoices. As this service becomes available in your country, it will replace the existing e-mail or telephone-based service for managing your queries.

To access this functionality, suppliers should register with Tungsten (or use their existing Tungsten account) to see all recent invoices they have submitted to Mondelēz International.

New invoices are available to review:

within one day when submitted electronically and
within three days after receipt in the other cases (paper-mail, e-mails).

How to register for ISS

Contact Tungsten Network Support (queries related to Tungsten)

Contact Mondelēz AP Helpdesk

In case you don´t find response to your query in ISS, please contact Mondelez AP Helpdesk.