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Effective Date: September 6, 2016
Types of Information We Collect
Mondelez Canada collects many types of information in order to operate effectively and provide you the best products, services and experiences we can. This information includes:
- Information you provide (for example, when you register with our Sites, sign up for our newsletters or email lists, participate in surveys and purchase our products or services);
- Information collected from other sources (for example, we may collect information from commercially available sources such as data aggregators and public databases).
We may also combine this information to help us tailor our communications and advertisements to you, develop exceptional products and services, and improve our sites.
Information Collected Automatically by Our Partners
Information You Provide
At our Site, we collect information from you when you choose to share it with us to use our Site, register with the Site, sign up for newsletters or our e-mail list, sign up to receive text message alerts, participate in an online or text message survey, promotion or contest, purchase products or services from us, or otherwise contact us. The information we collect may include your name, address, telephone number, mobile telephone number, e-mail address, age, gender, and photo/image. You may be required to provide certain information to create an online account for certain promotions.
Information Automatically Collected
We also may use third party advertisements on our Site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our Site, which may send these advertisers and ad networks information including your non-personal information, such as your IP address, your ISP, the browser you used to visit our Site, and whether you have Flash installed.
Information Collected from Other Sources
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data, such as from social media and shopping behavior.
Combination of Information
We may combine the information we receive from and about you, including personal and non-personal information collected through our Site.
Your Ability to Control Cookies and Similar Technologies
You can set your Internet browser or operating system settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, to omit images (which will disable pixel tags) or adjust your tracking preferences. Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here. Without cookies or pixel tags though, you may not be able to take full advantage of our Site’s features. Check the “Tools” or “Help” tab on your browser to learn how to change your cookie and other tracking preferences. Note, however, that our systems may not recognize Do Not Track (DNT) headers from some or all browsers.
How We Use Your Personal Information
Mondelēz Canada may use the information we collect from and about you for any of the following purposes: To respond to your questions or comments, fulfill orders, process payments and prevent transactional fraud, and provide services;
- To provide you with customized Site content, targeted offers, and advertising on the Site, on other sites, or via email or text message;
- To respond to your questions or comments, fulfill orders, process payments and prevent transactional fraud, provide services, and contact and communicate with you;
- With your permission, to contact you with information, newsletters, and promotional materials, which may be sent as electronic communication from Mondelēz Canada or on behalf of our partners and affiliates; To make use of feedback on our products and services; To make use of feedback on our products and services;
- To post review of products and services on our Sites;
- To develop new products or services;
- To address problems and review the usage and operations of our Site or business and improve our content, products, and services;
- To manage our telecommunications networks;
- To protect the security or integrity of the Site and our business;
- As described to you at the point of data collection;
- In connection with a commercial transaction including a transaction involving the sale or transfer of our business;
- As otherwise required or permitted by law.
How We Share Your Information
We do not sell or otherwise disclose your personally-identifiable information without your consent, except as described here. We do not share your personally identifiable information with unaffiliated third parties for their own marketing purposes without your express consent.
We may share personally identifiable information among Mondelēz Canada brands, affiliates and subsidiaries. In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, to provide customer service and other functions. These service providers may have access to personally identifiable information about you if it is needed to perform their functions for Mondelēz Canada, but they are not authorized by Mondelēz Canada to use or disclose the information except as necessary to perform services on Mondelēz Canada’s behalf or to comply with legal requirements, and they are required to maintain the information in confidence. In addition, we may disclose information where we think it’s necessary to investigate or prevent an actual or suspected crime or injury to ourselves or others, if required by law, or in response to a request from law enforcement authorities or other government officials.
We may conduct joint promotions with other companies. If we obtain your consent, we may share with our promotional partners (and their service providers) certain personally-identifiable information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.
Links to Other Sites
Choice and Control
You are ultimately in control of the personally-identifiable information you provide to us on our Site. For example, you can change your preference for follow-up contacts by e-mailing the Consumer Response team at the address listed below. Or, if you prefer, you can let us know that you want to delete your personal information and we will take steps to remove your personally-identifiable information from our database. You may also request to review the information we hold and correct any errors. E-mail the Consumer Response team using the link below if you wish to take this action. To access certain parts of our site, you may be required to create a user name and password. You are responsible for all actions taken with your user name and password. Do not disclose your user name or password to any third parties and change your password regularly.
We will retain your personal information in accordance with applicable laws, or until you request us to delete such information
Consumer Response Link: http://www.mdlzcusthelp.ca/en-CA
Public Forums & Reviews
Any information that you may disclose in blogs, on message boards, in chat rooms, on our social media pages, or on other public areas, becomes public information, and is subject to any terms posted on those pages. Please exercise caution when disclosing personal information in these public areas.
Our Commitment to Children’s Privacy
This site is intended for general audiences and Mondelēz Canada does not knowingly collect any personal information from children under the age of 13 on this site.
We might permit a child of any age to send us an e-mail. We will respond to or deliver these e-mails, but we do not store the names, e-mail addresses, or the e-mails themselves in our operational database. We do not maintain this information, nor do we share it with third parties (other than service providers as described above).
Upon proper identification, any parent can review any personal information we have collected from their child, if we are still maintaining the information in our operational database. They may also request that the information be deleted from our database, and refuse to permit further collection or use of their child's information. If you are a parent and wish to exercise these rights, please use the Consumer Response link as described above.
How We Protect Your Information
The security of personally identifiable information is important to us. We maintain administrative, technical, and physical safeguards to help protect against unauthorized use, disclosure, alteration, or destruction of the personally identifiable information we collect on this Site.
We may need to store your personal or aggregate information on servers that are located outside of Canada, including (without limitation) in the United States. By utilizing any of our Sites, products, or services – you agree to your information being stored both within and outside Canada and that you understand that we will do this in accordance with this Privacy Promise and with applicable data protection laws and regulations. If your information is stored on a server outside of Canada, it may be subject to the jurisdiction of the courts and laws of the respective country where it is stored and may be accessed by law enforcement authorities or other persons or entities within that country.
How To Contact Us
You can contact Mondelez Canada’s Privacy Officer at:
Mondelez Canada Inc.
277 Gladstone Ave
or by email at:MDLZER@Concentrix.com
or by phone: 855-535-5666 (9 a.m. – 6 p.m. Eastern Time, Monday through Friday).
We'll be happy to answer your questions or hear your concerns.